You have to be prepared to go down the wrong road – turning back is all part of journey. It’s fun. I often deliberately go down the wrong road to see where it will bring me out – it might be a better solution, or it might be a worse one. Read more →
Within our trusted circle I talk all day about it being “our” business.
Every time someone dares to refer to something we are working on in any department as “your idea” or “when you did this” or “you could do it like this” I’ll always stop the conversation. Read more →
People often ask me how long my business has been running, or how long it’s taken me to achieve a certain proficiency in something, or how long this or that. Read more →
Given some of the highly regrettable customer service nightmares that we have recently bestowed on our customers, we no choice but to have a strong strategic review of how we were managing customer service. This is the story of one important element we are introducing to support that review. Read more →
We’ve been having a big debate in the office over the last few months about motivation and what it takes to become successful in your field. Read more →
One of our projects operates in the business of selling Airport Car Parking spaces across the UK. It’s a niche take on the popular price comparison modal that has proved so successful over the last few years with the likes of GoConfused and Compare the Market. Our website is far from unique – there are number of competitors operating successfully in the same space. Read more →
Anyone who runs an e-commerce website will have dealt with payment gateways in one form or another. These are the systems which actually process the payments between your customer and your website. It’s also the mechanism through which the hard cash is then sent to your bank account. Read more →
We’ve all received emails from the companies we purchase products and services from asking if we want to review or leave feedback about those services. Whether it’s a hotel we’ve recently stayed at or the latest and greatest Black & Decker drill purchased on special offer, I now seem to receive an obligatory feedback request email with almost every online purchase I make. I even received an email the other day from John Lewis asking if I wanted to review a pair of socks I had purchased from them.
“Thanks John, I loved your socks. They were easy to put on and to take off. They kept my feet warm in winter, and they are now tucked in my sock draw awaiting their next outing into my shoes.” Read more →